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Manager Override Issues

Troubleshooting manager override functionality.

Overview​

Manager overrides allow authorized staff to manually adjust discounts or approve exceptions.

Common Issues​

  • Override button not appearing
  • Manager credentials not accepted
  • Override not applying to transaction
  • Audit log not recording override

Solutions​

  • Verify manager role permissions
  • Check manager account is active
  • Ensure override reason is provided
  • Contact support if issue persists