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Troubleshooting

Solutions to common problems and issues in the ClubVIP platform.

Quick Help​

Common Issues​

Comprehensive guide to frequently encountered problems and their solutions.

Door Issues​

Troubleshooting door scanning, card validation, and ticket printing problems.

Manager Overrides​

Resolving issues with manager override functionality.

Problem Categories​

Scanning & Entry:

  • Scanner not working
  • Cards showing as invalid
  • Ticket printer malfunctions
  • Re-entry issues

Bar & Redemption:

  • Ticket won't validate
  • Wrong discount amount
  • Lost tickets
  • POS integration problems

System & Access:

  • Login failures
  • Permission denied errors
  • Session expired
  • Slow performance

Customer Enrollment:

  • QR code won't scan
  • Wallet pass download fails
  • Form submission errors

Getting Additional Help​

When to Contact Support:

  • Issue persists after troubleshooting
  • System error messages
  • Data appears incorrect
  • Security concerns

Contact Information:

  • Email: support@hedgesvip.com
  • Response time: Within 4 hours during business hours
  • For urgent operational issues: Use your dedicated support phone line