Understanding Your Role
ClubVIP has different staff roles with different permissions. Your role determines what you can see and do in the portal.
What is it?
Roles control access to features. Some users can manage everything (Tenant Admins), while others can only access specific locations (Location Admins).
The two main roles
Tenant Admin 👑
Who: Club owners, general managers, or operators managing multiple locations
What you can do:
- ✅ Manage all locations in your organization
- ✅ Create and edit card tiers and discount rules
- ✅ Add and manage staff users
- ✅ Create offers and promotions
- ✅ View reports across all locations
- ✅ Customize wallet pass designs
- ✅ Manage customer accounts
What you can't do:
- ❌ See or manage other organizations' data (only Platform Admins can)
Location Admin 📍
Who: Venue managers responsible for specific club locations
What you can do:
- ✅ View customers who have visited your assigned locations
- ✅ Run reports for your assigned locations
- ✅ Perform door check-ins and bar ticket validation at your locations
- ✅ View discount rules and offers (but not edit them)
What you can't do:
- ❌ Create or edit card tiers (only Tenant Admins can)
- ❌ Create or edit discount rules (only Tenant Admins can)
- ❌ Add new staff users (only Tenant Admins can)
- ❌ See data from other locations you're not assigned to
Quick reference table
| Feature | Tenant Admin | Location Admin |
|---|---|---|
| View customers | All customers | Only customers who visited their locations |
| Create card tiers | ✅ Yes | ❌ No |
| Edit discount rules | ✅ Yes | ❌ No |
| Create offers | ✅ Yes | ❌ No |
| Add staff users | ✅ Yes | ❌ No |
| Run reports | All locations | Assigned locations only |
| Door check-in | ✅ Yes | ✅ Yes (assigned locations) |
| Bar ticket validation | ✅ Yes | ✅ Yes (assigned locations) |
| Customize wallet passes | ✅ Yes | ❌ No |
How to check your role
- Log in to the portal
- Look at the top-right corner
- Your role is shown under your name
Common questions
Q: I'm a Location Admin but I need to create card tiers. What should I do?
A: Ask your organization owner (Tenant Admin) to upgrade your role to Tenant Admin.
Q: Can I have access to some features from both roles?
A: No, roles are fixed. You're either a Tenant Admin (full access) or Location Admin (location-scoped access).
Q: I manage multiple locations. Which role should I have?
A: If you manage multiple locations, you should be a Tenant Admin to see data across all locations.
What's next?
- Set up your first location → (Tenant Admins)
- Learn about door check-ins → (Location Admins)